Last Updated: 10 Sept 2025
At St. Charles Hotel, Hudson, New York (“Hotel,” “we,” “our,” or “us”), we strive to make your booking experience simple and transparent. This Refund and Cancellation Policy explains the terms that apply to room reservations and cancellations.
- Standard Cancellation Policy
- Guests may cancel their reservation up to [insert number] days prior to arrival without any cancellation fee.
- Cancellations made within [insert number] days of arrival may incur a charge equivalent to one night’s stay (plus taxes and fees).
- No-shows (failure to arrive without prior notice) will be charged for the entire stay or as specified in your booking confirmation.
- Refunds
- Eligible refunds will be processed to the original method of payment used at the time of booking.
- Refunds may take 15-20 business days to appear in your account, depending on your bank or payment provider.
- Any non-refundable deposits or advance payments will not be returned.
- Special Rates, Promotions, and Packages
- Bookings made under special offers, discounted rates, or promotional packages may be non-cancellable and non-refundable.
- Please review the specific terms and conditions of your booking at the time of reservation.
- Group Bookings and Events
- Separate cancellation policies may apply for group bookings, weddings, conferences, or events. These will be communicated at the time of booking.
- Modifications
- Reservation modifications, such as date changes or room type changes, are subject to availability and may result in a rate adjustment.
- In some cases, modification requests may be treated as cancellations and rebookings.
- Force Majeure
The Hotel is not responsible for cancellations or refunds due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, or public health emergencies. In such cases, we will make reasonable efforts to accommodate changes or reschedule bookings.
- How to Cancel or Request a Refund
- To cancel your booking or request a refund, please contact us directly at:
St. Charles Hotel
16 Park Place, Hudson, NY 12534
Phone: +1 51882 29900
Email: info@stcharleshotel.com
Please provide your reservation number, name, and check-in date when making a cancellation or refund request.
- Policy Updates
We reserve the right to update or modify this Refund and Cancellation Policy at any time. The updated version will be posted on our website with the “Last Updated” date.
